It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@wallsteyn.com. If this does not lead to a solution, it is possible to register your dispute for mediation through ValuedShops via: https://www.valuedshops.com/knowledge-base/consumers/dispute/.
We will respond to your complaint within 14 days from the date of receipt. If we need more time to thoroughly investigate the complaint, we will let you know within 14 days, indicating when you can expect a more detailed response.