1. Submit your complaint to us first
It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@wallsteyn.com.
Please describe your complaint as clearly as possible and include your order number. We will respond within 14 days from the date of receipt. If we need more time to thoroughly investigate the complaint, we will let you know within 14 days, indicating when you can expect a more detailed response.
2. External dispute resolution — WebwinkelKeur
If this does not lead to a solution, it is possible to register your dispute for mediation through WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
3. European ODR platform
Consumers in the EU also have the option to submit a complaint via the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/.